General Terms & Conditions

§ 1 Order:
Please indicate your exact name, your address, telephone number (for any further inquiries) and your e-mail address. This data will only be used for our own purposes and will not be made available to third parties.

A contract will only be concluded upon delivery of the orders by us.

§ 2 Prices and Payments:

All prices are indicated in euros, including statutory VAT.

If goods are delivered by cash on delivery, the costs for the transport indicated in your order exclusively relate to the costs incurred by us. Charges additionally levied by the respective country‘s post office are not included in the order. For information on any additional costs, please refer to the post office’s website. (see links!)

Delivery against invoice (only Germany and Austria):
The invoices must be transferred without deductions cost-effectively by IBAN and BIC within 7 days in the EU Area.

If agreed targets are exceeded, we charge 15% default interest per annum.
€ 9.90 is charged for each payment reminder and dunning letter.
Payable invoices will be forwarded to a collections agency after 30 days.
The Ordering Party will be charged for all costs for collections agencies and the recovery of invoiced amounts.
We assume no liability whatsoever for legislative compliance.

We deliver exclusively in accordance with the "Usual Terms and Conditions of Sale and Delivery in the Plastics Processing Sector"
Legal venue: Vienna

Orders through a parcel service:
Please ensure that somebody is available at all times at the address indicated on the order form!

Should the parcel be returned to us due its undeliverability, we will have to charge you with the costs.

For deliveries that are not accepted, the Ordering Party shall bear the postal charges for the delivery and the return as well as a handling charge of € 9.90. If events occur during the execution of the order, which make it impossible to execute the order under the agreed conditions or involve an unreasonable increase in the prime cost for the Supplier, the Supplier shall be free to withdraw from the delivery if the Ordering Party does not agree to the new prices or the change in the conditions. If the Supplier withdraws from the delivery, the Ordering Party shall be obliged to accept the goods completed through his order or still in production at the prices that had applied so far.

§ 3 Delivery:

We deliver at the latest within 14 days. We are always keen to meet the shortest delivery times. The customer is only entitled to withdraw from the order in writing after a reasonable grace period is not complied with. We reserve the right to make partial deliveries. We will bear any resulting additional costs.

The delivery will be made uninsured ex works.

If goods are damaged during transport, this circumstance must be notified to the carrier without delay, since otherwise no claims for reimbursement may be asserted.

We deliver exclusively in accordance with the "Usual Terms and Conditions of Sale and Delivery in the Plastics Processing Sector"
The legal venue shall be Vienna.

§ 4 Right of withdrawal:

The recipient is entitled to return the merchandise within 14 days of receipt, provided that the merchandise is still in its original packaging, is complete and suitable for resale (see §7 Instructions on withrawal).

In case of justified claims for defects, Purchaser shall initially be entitled to claim supplementary performance, with Seller having the right to choose reworking or additional supply.

The expense the customer will incur in order to exercise the right to withdraw is the cost of returning the goods to our office, except for incorrect deliveries.

This right of withdrawal does not apply to contracts for the supply of goods, which are manufactured according to customer specification, which are clearly tailored to the personal needs of the customer.

§ 5 Liability and Warranty:

We are not liable for damage that arises as a result of incomplete, delayed or non-existent deliveries. Should justified complaints be made, we will be liable in accordance with our terms and conditions, after considering our supplier’s liability conditions. The complaint must be made in writing by registered letter to the manufacturer and the sales and distribution company. The manufacturing company must be informed first and be given the opportunity to remedy the defect. All claims for damages based on material defects shall become time-barred after the end of the warranty period. We cannot assume liability for consequential damage. Returned goods must be returned at the purchaser’s expense. Please find out about the statutory provisions from the local authorities before using our products. It is advisable to obtain decisions in writing. Please also read the package information sheets enclosed with the products.

We point out that the chrome plating will possibly not withstand aggressive environmental influences such as e.g. salt spreading, likewise falling rocks etc. and exclude any warranty claims and claims for damages for this; however, we undertake to apply all latest technical knowledge and achievements in the event of productions by third parties.

We unconditionally reserve the right to carry out technical changes in the course of the further development.

§ 6 Title Retention:

We retain disposable title to the goods until payment in full. We assume no liability whatsoever for legislative compliance.

§ 7 Instructions on withrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Address: 1160 Vienna, Wurlitzergasse 37
Commercial registry number: 230359 P Handelsgericht Wien
Phone: +43 1 486 23 91, Fax: +43 1 486 23 91 20,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

‘You will have to bear the direct cost of returning the goods.

For shipments of returned goods, please indicate your IBAN and the BIC/SWIFT of your account details (for Austria, the account number and bank identifier code are sufficient).

§ 8 Place of Performance:

The place of performance for deliveries and payments shall be Vienna.

§ 9 Data Protection:

Data protection is guaranteed. The customer’s personal information is exclusively used for handling the order. Telephone numbers and e-mail addresses are only used for getting in contact with the customer. The customer’s personal data will not be passed on to third parties. The Austrian Data Protection Act [Datenschutzgesetz] ensures you a right to information (Sec. 26 DSG), a right to correction or deletion (Sec. 27 DSG) and a right of objection (Sec. 28 DSG).

On written request, we will gladly inform you about the data saved regarding you personally. Likewise, we will correct any incorrect data. You may also apply for the deletion of your data if this is not required for processing an ongoing business case.

Upon the placement of an order to us, the Terms and Conditions are deemed to be recognised.

We do not assume any warranty for printing errors.

Contact for complaints: